CutCycle

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CutCycle is a small business in Brisbane. The inbox comes straight to us, and it is read every working day.

Most things are faster in the app

• Skip a visit — open the app, tap the next visit, then Skip. You need to do it at least 48 hours before the visit; you get 2 skips per 6-month period and a skipped visit is credited back to you (Terms 6.6).
• Change your address, gate code or notes about the dog — My Garden.
• See what was done — every visit has before and after photos.
• Update your card — Account, then Billing.
• Pause or cancel — Account, then your plan.

Something went wrong with a visit

Tell us within 48 hours and we will come back and fix it at no charge. Email the address above, or in the app open the visit and rate it — rate it three stars or less and you get an “Ask us to come back” option, which raises it against that visit so we are already looking at its before and after photos.

This does not affect your rights under the Australian Consumer Law, which apply regardless of the time limits above.

Something got damaged

Tell us as soon as you notice. We photograph the property before and after every visit, so there is a record either way.

Deleting your account

Account, then Delete account — or, if you would rather not use the app, ask us to delete it here. It cancels your plan and removes your personal information. If you have paid for visits you have not received, we refund the unused amount within 14 business days. There is no exit fee; if you are inside a minimum term, the discount you have already had on the visits we have already done is repayable, and we work that out and tell you the figure before anything is charged.

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