CutCycle

The quickest way: in the app

Open CutCycle, go to Account, and tap Delete my account. You will be asked to confirm twice, and it takes effect straight away.

If you would rather not use the app

You do not need the app installed, and you do not need to be able to sign in. Email us and we will do it for you.

So we delete the right account and not someone else's, please send it from the email address on the account and tell us your name and the service address. If you no longer have access to that address, email us anyway from any address, say so, and we will find another way to confirm it is you.

We action requests within 7 days and email you when it is done. If anything holds it up we will tell you why, and it will never take longer than 30 days.

What gets deleted

Permanently, and it cannot be undone:

• Your login and password — you will not be able to sign in again.
• Your name, email address and phone number.
• Your property: street address, suburb, postcode, its map coordinates, lawn size and any access notes you gave us — gate codes, where to park, the dog.
• Every photograph of your property, deleted from our storage: the before and after photos from each visit, the photos from your inspection, and your baseline assessment.
• The contents of your messages to us and any support tickets.
• Your push notification token and notification preferences.

If you have worked for CutCycle, your employee record is deactivated and your tax file number, superannuation details and emergency contacts are erased.

What we have to keep, and why

We cannot lawfully delete everything, and we will not tell you we have.

• Invoices, payments and GST records. Australian tax law requires a business to keep these. They stay, but they no longer name you: the customer record they point at has had every personal detail scrubbed out of it.
• The service record — the dates we attended, what was done and what it cost. Same thing: kept, de-identified, and stripped of photos and notes.
• Workplace health and safety records, if you were an employee. Queensland WHS law requires incident records to be kept, and they must keep naming the incident even when the person's login is gone.

How long each of those is kept for is set out in the retention table in our Privacy Policy. Nothing we keep identifies you, and none of it is used to contact you or to market to you.

What happens to your plan and your money

• Your plan is closed and your card is not charged again.
• If you have paid in advance for visits we do not end up delivering, we refund the unused amount within 14 business days (Terms 11.5).
• There is no exit fee. If you are inside a 6 or 12-month minimum term, what is repayable is only the discount you have already had on the visits we have already done — never more than that discount, and nothing at all for visits we have not done. We work the figure out and tell you; nothing is charged without you hearing from us first.

Changed your mind?

Deletion cannot be reversed, and we cannot restore an account afterwards — the data is gone, not hidden. If you only want to stop for a while, use Pause in the app instead: it holds your plan for two to eight weeks with nothing to pay, and your history stays where it is.

The rest

Support · Privacy policy · Terms of service

Last updated 2 September 2026.